Scope
This policy applies to purchases of digital courses and downloads on zenx.academy processed by Paddle (our Merchant of Record). Approved refunds are returned by Paddle to the original payment method. Paddle

Standard refund window

• 7-day money-back guarantee from the purchase date for course purchases, no questions asked.

• After 7 days, refunds are not available.

Eligibility & fair use
To keep refunds fair for all customers:

• We may decline or offer a partial refund if a substantial portion of the course has been completed or if a significant amount of downloadable content has been saved during the 7-day window.

• Abuse (e.g., repeated refunds across many courses) may result in account limits or termination.

How to request a refund
Email [email protected] with: your order number, purchase email, and (optionally) your reason. If approved, Paddle will process the refund; timing depends on your bank/card issuer. Paddle

Bundles & promotions
Refunds for bundles or promotions are issued at the actual bundle price paid.

Taxes
Where required by law, any applicable taxes charged at checkout are included in the refund and handled by Paddle. Paddle

Mandatory consumer rights
Nothing in this policy limits any non-waivable consumer rights available in your country.

Contact
Questions about refunds: [email protected].
Business address: 7 Ribat Avenue, Office 101, Corniche 4000, Sousse City, Sousse, Tunisia.